As peers support workers, we specifically have lived experience, which means that we have accessed mental health services ourselves. Our core belief is that recovery is possible, and we encourage and support this with the understanding that people can grow from challenges and setbacks. Peer workers are powerful models and evidence of the reality of recovery. We also have a responsibility to challenge stigma and discrimination in our roles.
This incorporates building authentic, empathetic and mutual relationships, ‘peer to peer’, in a confidential space and to be a listening ear. Peer support is a person centred strengths’ based approach focusing on an individual’s hopes, aspirations and goals. Peer support involves helping others make changes achieved through ‘being with’ rather than ‘doing for’.
We have peer support workers in every centre, so all Jami members can access peer support.
If you providing help or support to a relative, partner or friend unpaid to someone with a mental health problem, whether you give practical help or emotional support , live with the person or provide support from a distance, then you are a carer.
The carers service provides, 1-1 support, group support, telephone support, signposting to relevant services, link to Jami services i.e. employment, education, social work and occupational therapy and peer support. We offer training and Headroom courses. We identify carers in the community and link carers to welfare benefit advice, housing and social care agencies.
We offer benefits advice for clients already registered and working with us.
There are many ways that you, your family, friends and community can get involved, and help raise vital funds for Jami. These include:
- Celebratory Giving – invite people to make a donation instead of a buying a gift for your upcoming celebration
- Join or set up a fundraising group
- Take on a challenge
- Run for Jami in the Maccabi GB Community Fun Run (www.communityfunrun.org) or in the London Marathon
Find out more here.
For London Marathon specific enquiries please contact Muriel Stempel on the above number, or by emailing Muriel.firstname.lastname@example.org.
No. Jami do not disclose the amount donated to the celebrant. Following the celebration, Jami will notify the celebrant of the total amount raised, along with a list of names of those who have donated.
Following your donation, Jami will log the amount given, along with any further information, on our secure database, under a specific donor record. You will then be written to, to acknowledge receipt of your donation.
A donation can be made in any of the following ways:
- Online at through our donation page
- Over the phone by calling 020 8458 2223 and speaking with the Fundraising and Marketing Department
- By cheque or charity voucher made payable to ‘Jami’ and sent to ‘Jami, Martin B Cohen Centre, Gould Way, Deansbrook Road, Edgware, HA8 9GL
Jami accept all major credit and debit cards online and over the telephone. We also accept cash donations.
We meet with potential volunteers. When we have received the application form we send off for references and, if necessary, apply for DBS checks if the role requires this. There is an induction meeting with new volunteers. If a volunteer is not suitable we will inform them as soon as possible.
Yes, travel expenses are paid if claimed.
Yes, if they work over lunchtime in a Jami locality where food is provided.
Volunteers are supported by their supervisors in the first instance and also by the Volunteer Coordinator. There are training courses including the Mental Health first Aid which are available free of charge to Jami volunteers.
Children and Young Person’s Service
The new service will be piloted in the first year so we can effectively monitor and evaluate it, therefore we will initially be working with a limited number of people. To express your interest in the Children and Young Person’s (CYP) service, fill in the website form at www.jamiuk.org or call us on 020 8458 2223.
If our service is at capacity, we will contact you when we are able to accept new referrals.
Children and young people will receive personalised one to one support based on their needs. This could include advice and signposting to other statutory or voluntary sector services, joint work with carers and/or education teams to support families, carers and schools in the child’s ‘network’, or support from health professionals such as Occupational Therapists, Social Workers and children’s wellbeing practitioners.
Our CYP team consists of a multi-disciplinary team of health professionals such as Occupational Therapists, Social Workers and children’s wellbeing practitioners. If further psychological therapies are needed, we can support children and families to access organisations that may be able to meet their needs.
We may be able to liaise or work collaboratively with other organisations with the consent from families and/or children involved. However, your child may be advised to have a break from Jami support while CAMHS support is provided. We will be able to continue our support to parents/carers through our Carers and Family Support service throughout engagement with CAMHS.
This will depend on the age of your child, relevant consent and the situation of the child. We will discuss this with you and your child at the outset.
Jami Carers and Family Support offers a range of services from advice and signposting to emotional support and engaging with other agencies. For more information contact Jami on 020 8458 2223 or visit the website www.jamiuk.org/get-support/what-we-do/carer-family-support/
Every person has a bespoke treatment plan based on their needs, so we are unable predict how often someone may need to be seen. Meetings may take place in person or online.
If you need immediate help contact one of the following services:
- Ring your GP or out of hours service for an emergency appointment
- Contact your Community Mental Health Team (CMHT) if you have one
- Ring Samaritans on Freephone 116 123 (24 hours a day) or the Jewish Helpline on 0800 652 9249 (Sunday – Thursday 12:00 – 00:00; Friday 12:00 – 15:00)
- Contact Shout via their 24/7 free text service if you’re struggling to cope or need immediate help. Text Jami to 85258
- Call the Papyrus HOPELINEUK for confidential support and advice for children and young people experiencing suicidal thoughts. Call 0800 068 41 41, text to 07860039967 or email email@example.com. Opening Hours: 10am – 10pm weekdays; 2pm – 10pm weekends and bank holidays
- Go to your nearest Accident and Emergency (A&E) department
- Call 999 or NHS Direct on 111 (England) or 0845 46 47 (Wales)
Look after yourself. Supporting someone who is suicidal can be shocking and emotionally draining. Find ways of reducing the immediate stress and find someone to talk to about your experience.
We may be able to liaise or work collaboratively with other organisations with consent from the family and/or children involved.
Jami services are free of charge, however, you are welcome to make a donation. Jami receives almost no statutory funding and is entirely reliant on voluntary donations to run its vital mental health services. For more information visit www.jamiuk.org/donate
We provide bespoke support based on the individual’s needs. This may include signposting to other statutory and voluntary sector services, as well as joint work with the carers and/or education teams within the child’s ‘network’. We would discuss this with you at the point of assessment and would require your consent.
When you first contact us we will ask for your contact details and our duty worker will call you back within 5 working days. If you are not available when we call, the duty worker will call again. We will not leave a message on a land line but may leave a message if you provide us with a mobile phone number.
Together you and the duty worker will discuss your current situation and any support networks you have. You may be asked about the background to your current circumstances and the impact your mental health is having on you and the people around you. If you are a carer the duty worker may discuss with you how the role of carer impacts on you daily life.
The initial assessment usually takes place over the phone with a duty worker. At the end of the conversation the duty worker may:
- Refer you to one of Jami’s services
- Sign post you to anther service outside Jami
- Provide you with additional information and guidance
- Arrange to meet you to continue the initial assessment process
Jami accepts 3rd party referrals. We will check with you that you have the consent of the person you are calling about.
Adults throughout our community now have access to free, safe, online mental health and wellbeing support via Qwell. The service offers emotional support and guidance 24/7, with counsellors available Monday – Friday 12pm – 10pm and Saturday – Sunday 6pm – 10pm, 365 days a year. For more information or to sign up, go to qwell.io/jami
If you identify housing as one of your needs we may be able to support you to apply to housing associations or private landlords. However, we do not have access to council or housing association stock and people will need to go through the usual processes in order to apply for accommodation. We do not have access to crisis accommodation. If someone presents as homeless we will refer to relevant agencies.
Jami aims to provide the best possible service and we need you to tell us how we’re doing. It’s always good to hear we’re doing well so please let us know by emailing Jami’s Head of Services at Louise.firstname.lastname@example.org. We also need to know when we could do better so please follow the following procedure.
In the first instance please speak to the person in charge of the resource or service you are complaining about and we may be able to resolve the issue straight away. If you remain dissatisfied please put your complaint in writing to the person in charge. If the complaint involves the person in charge of the service or resource, it should be made in writing to the HR Coordinator.
If a complaint relates to the HR Coordinator it should be made in writing to the Head of Services.
If a complaint relates to the Head of Services you should write to the Chief Executive.
Your complaint will be acknowledged in writing (normally within 7 days of receipt). The relevant manager will either investigate the complaint or delegate investigation responsibility to the most appropriate person. The results of any formal investigation will be communicated back to you in writing usually within 21 days.
You have the right – if dissatisfied with the results of the investigation – to put your case in writing to Jami’s Board of Trustees. (The panel also has the right to have an advisor present). The decision of the panel will be final.
Where appropriate, Jami will make a written apology to you and agree any further action necessary to make good the cause of the complaint.
All formal complaints and the response made to them will be recorded and filed in a secure place.
The Board of Trustees shall be informed by the Chief Executive at the first available meeting of the number and nature of any formal complaints and their outcome, and consideration will be given to the implications these have for the planning and management of future services annually, as part of Jami’s self-evaluation.