Our impact

• We supported 575 people at our “front door” seeking advice, information, or signposting so that they, or their loved one, can get the help they need.
• On average, we responded within five working days to people calling Jami for the first time
• Following information and advice at the front door (enquiry) we send out an SMS survey. We found that:
  •  82% knew more about the support available and their options
  •  71% felt that following contact with Jami they were able to take the next steps
  • 82% felt listened to with compassion and understanding by Jami staff

• 1,056 people benefitted from individual/group treatment and support – on average, 489 people every month, a 12% increase from last year. 22% of these people were new to Jami.
• 204 new referrals to our Carer and Family Support service
• 31,962 interactions with individuals, including one-to-one sessions, home visits and group support – almost 20% more than last year. This included 14,132 (44%) one to ones with clients
• This year we started recording types of intervention-for the support we provide. The top three areas of support were social connection (35%), psychological support (26%) and practical/environmental support (17%)
• We supported 95 risk management plans for those experiencing risk. This mainly included risk of harm to self, harm to others, and risk of suicide or suicide attempt
• 70% of service users who had 2 or more IROCs in the last 18 months saw their score increased or maintained, representing an improvement in strengths and wellbeing. This is an increase compared to previous years
• In our Annual Survey, we heard that Jami has enabled people to feel supported and improved their quality of life. For many, our services have helped them to connect with others, provided someone to talk to, and supported them to feel less alone. For some, Jami has literally saved their lives
• 85% said they felt supported by Jami staff
• In our Carer’s service, 90% of carers that did our regular service review said that the service helped them feel less isolated, and 84% got the support they needed to think about future needs and wellbeing

• The Education Programme ran 127 events with 1,917 attendances. We estimate this reached 1,700 individuals.
• Since October 2023, the Education programme focused on supporting the Jewish community to understand the response to the crisis in the Middle East. We ran 17 events with 357 attendances on this topic
• There were roughly 430 unique individuals using Head Room café programme. The programme ran 474 events with a total of 5,409 attendances
• Following Education events, 91% felt better equipped to respond to others and/or themselves experiencing mental illness or distress. 95% agreed that they gained knowledge, skills or ideas about the topic of the training / session
• Head Room café aims to create an inclusive and mutually supportive community. 82% of regular attendees reported that being part of it has helped them be more compassionate to others.

To hear what our service users thought, check out the results from our latest annual service-user survey here.

In March 2024, we commissioned NCVO to run 6 focus groups for us. Click here to read their report.

View our impact in 2022

View our impact in 2021