Privacy Policy

Your Contact with Jami Services

We take your privacy seriously and we will look after any personal data you share with us in accordance with the General Data Protection Regulation 2018 (GDPR)

When you contact Jami about services your details are stored in our secure, cloud-based contact management system. This enables us to record the work we do and provides anonymised data to our stakeholders. Access to the data base is password protected and staff have access only to the information they require.

Your information will be shared with relevant Jami staff who are able to offer you the best possible service or signpost you to another organisation for support.

We will not share your information with anyone without your consent. Further details are available in the Consent to Share and Consent to Request Information forms which will be explained to you if and when you meet with a member of staff.

You have the right to withdraw your consent at any time. If you want to withdraw consent you can do so by emailing or writing to The Data Controller at Jami Martin B Cohen Centre Gould Way, Deansbrook Road, Edgware, HA8 9GL or by telephoning Jami on 0208 458 2223.

You have the right to access the personal data we hold about you and you can ask us to rectify any data you consider inaccurate. Please see the Data Subject Access Request Process

You have the right to complain using the Complaints Procedure which you will find at

You can choose whether you receive information from us or not. We will ask you whether you wish to be contacted by email, telephone, text or post. We will ask for your consent to contact you about Jami services and about our fundraising and marketing activities.

Thank you

Jami takes great care to preserve your privacy and safeguard any personal details you provide to us, whether on this website or by another means. This Policy explains how we collect and use your information.

By using our website or providing us with your personal information you are agreeing to this Policy. We may update this Policy at any time without notice to you, so please check it regularly.


1. When will I need to provide my details?
We may collect personal information (for example your name, your postal address, your email address, your date birth, or your telephone number) from you when you:

(a) Make a donation (financial or goods) to us by post, telephone, in person or online;

(b) Apply for a job or a volunteering role within Jami, for the processing of your application;

(c) Attend a fundraising event, educational event, training or seminar;

(d) Order materials or training from us;

(e) Contact us or become involved with us in another way, for example with our governance or as an organisation or committee contact.


2. Why do you need my details and how do you use them?
There are different reasons why we might need your personal details – the main ones are to process your donation to us, or to process your application for event attendance.

It’s so important that we can communicate with you. We’d like to keep you up to date about the work we’re doing, and tell you about the difference your contribution is making, and how your financial support could help more people with mental illness. We will only do this if you tell us that you are happy for us to contact you (this is ‘opting-in’) by completing a contact form. These forms can be found on this website anywhere where we ask for personal details. Please rest assured that we will never sell your details to any third party. When dealing with your personal information we will at all times comply with the Data Protection Act 1998, and any other applicable legislation. The permission you give us will only last 2 years – just before that we’ll ask you again if you still want to hear from us.

We also may use your personal data to detect and reduce fraud and credit risk.


3. Do you pass my details to any other organisations or individuals?
We will never sell your data to another organisation.  In addition, if we ever need to send data to a third party (for example checking against the Telephone Preference Service) we will make sure the company we use has signed a data processing agreement with us, so that they are bound to take care of your data in the same way we do. 

If you have made a Gift Aid declaration, we may disclose the information you have provided as part of the declaration to HMRC for the purpose of reclaiming gift aid on your donation(s). We may share or disclose your personal information if we are required to do so by any law or court order.


4. How do you keep my information secure?
We will take precautions to prevent the loss, misuse or unauthorised alteration of personal information you give us. For example, our website does not store your personal information when you enter it into one of our contact preference forms.

We may send communications to you by email. E-mail is not a fully secure means of communication, and whilst we do our utmost to keep our systems and communications protected we cannot guarantee this.

We make no representations about any other websites, and when you access any other website through a link on our website (including social media sites) you should understand that it is independent from us and that we have no control over that website or the way your personal information is collected through those websites.

Those websites may have their own privacy policies and we encourage you to look at those policies or contact the website operators directly to understand how your personal information is used. 


5. How do you use cookies on this website?
For information on how cookies are used on this website, please see our cookie policy.


6. What if I don’t want you to use my details anymore?
If you ever change your mind about these choices, you can update your contact preferences at any time by calling us on 020 8458 2223, emailing us on or writing to us at The Data Controller, Jami, Martin B Cohen Centre, Gould Way, Deansbrook Road, Edgware HA8 9GL.


7. Access rights
You have the right to request copies of certain of your personal information within our custody and control, and details of how we use that information. If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected. You also have a right, in certain circumstances, to require us to stop processing your personal information.
In relation to all of these rights, please email or write to us at the address above. Please note that we may, where permitted under applicable law, charge a small administrative fee and/or request proof of identity. We will respond to your requests within all applicable timeframes (in accordance with the Information Commissioner’s Office guidelines).

In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.


8. Online advertising
When we do online (paid search) advertising – this is anonymously targeted at those using websites we think will attract new supporters to us, or at those web users who have shown an interest in the charity or related subjects. We do not store data received in this way – we place ads according to online behaviours and interests (see Cookie Policy).

We follow Facebook’s strict advertising policies when using that platform, and we only target based on ‘likes’ on our page or similar anonymised data using cookies. We do not ever upload our own supporters’ data to Facebook for advertising purposes. If you have any questions about this Policy, please contact us at: or 020 8458 2223.

Privacy notice update March 2018