Our impact

• We supported 665 people at our “front door” seeking advice, information or signposting, so that they, or their carers, could get the help they needed.
• By March 2025, our Intake team was responding to enquiries within an average of 2.4 working days, offering timely, non-judgemental support.

• 351 new referrals (representing a 50 per cent increase from the year before).
• 1,076 children, adults and carers benefitted from individual/group treatment and support – on average, 493 people every month. Of these, 36 per cent were new to Jami.
• We continued to deliver group support and one to ones, running 16,000 one-to-one sessions (including counselling) over the past year.
• The top three areas of support were social connection (49 per cent), psychological support (31 per cent) and practical/environmental support (19 per cent).
• We supported 140 risk-management plans for those experiencing risk (50% more than last year).
• People using our services improved their personal goal (GBO) scores by an average of 2.9 points, which is above the national benchmark of 2.45 points for meaningful change. This shows the real impact that our youth and adult services are making to our service users’ lives.
• In our annual service-user survey, respondents told us that Jami has improved their mental health, enabled them to cope better and feel hopeful and positive, and given them hope. For many, our services have helped them to feel more socially connected and supported by their peers. Ten per cent of respondents told us that Jami had literally saved their lives.
• Eighty-seven per cent said they felt supported by Jami staff, and 75 per cent said that Jami had contributed a lot or a moderate amount to improvements in their mental health and wellbeing.

• Jami Education ran 77 events, with 1,233 attendances. We estimate this reached 1,110 individuals.
• Following education events, 96 per cent of participants felt better equipped to respond to others and/or themselves experiencing mental illness or distress.
• 2024/25 represented a strategic sharpening of focus on specialised areas where we can provide an expert voice to the Jewish community and beyond. We worked with leaders through Mental Health First Aid, and bespoke programmes, reaching 96 people over ten courses. We consulted community leaders in preparation for a new suicide prevention and postvention training, and continued to lead on the Emergency Response Initiative Consortium, supporting professionals to provide first-response support after a suicide or traumatic death. Following October 7, we launched a psychological response support package including sessions, as well as a publication and series of short films (both funded by Thrive London – Mayor of London’s Office).
• There were roughly 500 unique individuals using Head Room’s community programme. The programme ran 462 events with a total of 5,825 attendances.

To hear what our service users thought, check out the results from our latest annual service-user survey here.